Delivery Policy

Malaysia SHIPPING FEE, DELIVERY POLICY & PARCEL TRACKING
How to Calculate Shipping?

We understand that shipping is an extra cost for online shoppers. By continuing purchasing our product, you agree that you are willing to pay shipping cost based on your shipping address and weight of product(s).

COVID19 SPECIAL -> RM7 SHIPPING REBATE FOR EVERY ORDER
(RM7 IS EQUAL FOR FREE SHIPPING FOR MALAYSIA PENINSULAR)
(RM11 ADDITIONAL SHIPPING COST FOR SABAH SARAWAK)

There are several of different price for shipping cost that you need to bear in mind and that price might be change based on the quantity of the product(s). Malaysian peninsula will be charged for RM 7 for the first 500gram and for Sabah and Sarawak will be charged at RM18 at first 500gram. Subsequent weight will be charged accordingly.

We offer a variety of shipping methods to suit your needs. However, hipsterpomade.com reserves the right to change the shipment method according to the delivery location and weight of the goods. 
Delivery Policy & Receive Policy
Delivery Policy:
  1. Your orders will be processed on Monday, Wednesday and Friday. The daily cut-off time for order processing will be 12.00pm (Malaysian Time). We will send out your order on the same day if we receive your payment information before 12.00pm.
  2. We might delay your order delivery without prior notice due to technical or resources problem. For urgent orders, please make a note in your order form so we can try our best to carry a special arrangement for you.
  3. Haircrafter International Sdn Bhd reserves the right to decide the cheapest and most effective courier company based on your location and the weight of your goods.
  4. After sending out your parcel, we will inform you of the tracking number through your contact email. If you are not receiving your parcel after the promised leadtime, please contact the courier company directly.
  5. If you have given us an undelivered address or contact number thus causing the parcel to be rejected, we will not be responsible for resending the parcel to you. You will have to bear the additional shipping costs for resending the parcel.
Receive Policy:

Please make sure that you did check your parcel and make sure that the parcel is not spoilt or broken before you sign received. We will not bear any responsibility once you have sign received. There will be always a risk in online shopping, this is due to this parcel are not sent directly to you by our hand. Really hope to get your understanding.

 

In case of the despatch not allowed you to check before sign, please make sure that the outer look of the parcel in good condition, if not, then request to check the parcel at their branch.

Once parcel sign received, if you found out any loss or damages, please remember to contact the courier service branch on that day itself, and you have to go the branch to lodge a lost report. Do bring together with all the packing boxes and the spoilt item together. And please make sure you did email a copy of the report to us so that we can help you to follow up with them.
How do I trace my parcel?
  • You will receive confirmation (an automated email) based on your payment methods (Shopify, PayPal or iPay88) to inform you of the parcel tracking number
  • For parcels delivered by Skynet, please check your parcel status through their website by keying in the tracking number into the empty text box area.
  • For parcels delivered by Pos Malaysia, please check your parcel status through the link : http://www.pos.com.my/v1/MAIN2.ASP?c=/v1/TrackTrace/MainTrack.htm
  • Buyer is responsible to contact us or the courier company if the parcel is not received after the promise leadtime.
Reference :
1) Pos Malaysia Service Hotline 1300-300-300
3) Skynet Zone