RETURNS AND REFUNDS POLICY
Is something wrong with your purchase? No worries! We are happy to assist you as best as we can. Read on to know the details about our Returns and Refunds Policy.
Not satisfied with what you bought?
If the product that you received is not as expected or you changed your mind about it, we can reimburse the purchased price or exchange those products with another of our own products. All reimbursement and exchanges are subjected to our terms and conditions, and will be made at our own discretion. The Terms and Conditions are as follows:
- Item(s) must be returned within 30 days of purchase, together with proof of purchase, subject to all other terms and conditions in this policy.
- Item(s) must be unopen and the seal has to be intact.
- Sale, clearance and second-hand items are not eligible for a refund or exchange if you change your mind.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using Pos Laju, once we have received the returned item back and confirmed that it meets conditions above, so please ensure that you post it back to us within the given time frame.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
Oh no! You bought a damaged and faulty item?
Quality is our priority. If you have received an item that is damaged and faulty in terms of appearance and content of the product, we are happy to oblige you to a refund which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time (see Terms and Conditions above, item number one) with proof of purchase. However, shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.
We would also like to to apologise for the faulty item that you've received. We hope that this unpleasant experience will not deter you from shopping at our online store, vendors, stockists and agents in the future!